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Please check the size-chart listed on the product page carefully before ordering underwear, if you require any more detailed sizing assistance then please get in touch and will be happy to measure etc as you require.Įlectronics/ data products - returns policy excludes CD/DVD disks, memory cards & data products or any electronic products such as GPS or watches once registered or activated.įaulty or warranty returns- please go to the Warranty / Service page and complete the claim form is required. Underwear - For hygiene reasons we are unable to offer a refund or exchange on briefs, boxers and other underwear returned to us as we are unable to resell these to other customers. This is for your own safety and the safety of others.
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All packaging including tags and instruction manuals must be present, otherwise we will not be able to accept your return. Any shoe boxes defaced by parcel tape, stamps, writing or our returns address etc on will not be accepted and will be returned back to you.Ĭlimbing Equipment - Safety equipment (climbing gear such as, but not restricted to, harnesses, helmets, ropes, hardware & slings) must be returned in brand new and unused condition as per our returns policy. Please check tent dimensions, floor plans and details carefully or if you are unsure please visit one of our stores or shows to view before purchase.įootwear - Please note in the case of footwear returns please use outer packaging to send the product back.
Tents, awnings, canopies & extensions - Please note that once a tent, awning, canopy or extension has been pitched outside we are unable to accept it back under the 90 day return policy as it not in a new and unused condition. Please don't write or stick returns labels to the product packaging itself but use an outer bag or box. For unwanted items the order will be refunded excluding any delivery charges. All product packaging, labels and tags must be included.
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We don't offer free returns for unwanted or unsuitable orders back to us, you're welcome to drop an order back into one of our stores.Īll goods must be in a new and unused condition. If you have an item purchased from one of our stores, please contact the respsective store directly. Please allow a reasonable timescale for completion of this process, customer services can advise further as this does vary between products. Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please don't send a warranty product back without completing the claim form first as we are unable to refund your postage if you do.
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If after receipt of your claim form the product needs to be returned to us we will provide a pre-paid returns label or arrange collection for larger / heavier items, customer services will let you know how to proceed. You'll need your order number and uploading some pictures with the form is a great idea and usually required for us to proceed. Please include as much information as possible to help us fully understand the issue. Start your warranty claim by clicking here. There are over 5,800 Collect+ stores often open 7 days a week.ġ: Pack your itemand complete returns formĢ: Buy a returns label for £4.49 at Collect+ģ: Drop off at Collect+ shop and get a receiptĬollect+ is a service separate to Taunton Leisure, click here for their terms & conditions. Please retain proof of posting or tracking receipt in case of query.Įasy and convenient returns with Collect+ (you're welcome to use any service you wish like Royal Mail, Hermes if you prefer) You are welcome to use Royal Mail or whichever delivery or service is convenient to return your order to us.
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Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance. You can also return online purchases to our stores for refund / exchange too! If you can't print a form then no problem, simplly enclose a note with your name / postcode and order number and what action your require with the returned items.
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Download and complete a returns form, enclose with your return and send the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt.
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